We do not collect any information about children under the age of 13. Although we offer educational content to such students in our Premium service, any data about these students is given us by their schools. We do not contact or in any way communicate with them, nor do we pass on any information to third parties.
Apart from the data which is automatically generated by users actually using the website (for example, what kind of computer you are using, how long you spend on our website, and so on), the only data we collect about our users is Premium customers’ names and email addresses.
This information is only used to keep in contact with them about our website and its services.
We don’t collect financial information – for example bank account details – nor any other personal information such as age, sex or ethnicity.
We don’t share any of the data we hold with third parties, and we don’t foresee ever doing this. If at any time in the future we wish to do so, we will ask your permission.
From time to time we might ask users for more information, to help us improve our service to customers. We will do this by way of a questionnaire – for example, whether they are a teacher, and if so what grade students do they teach and what topics they would like more resources on, and so on. If we do this, they will be able to choose whether or not to give this information.
If a user wishes not to have their data held by us, they simply need to send us an email asking us to delete it, and we will do so.
If you have any anxieties about the way we use your data, please email us at [email protected].
- 1. Summary
- 2. Information we collect
- 3. How we use the information
- 4. What are the legal grounds for processing your data?
- 5. Disclosing personal information
- 6. Sharing personal information with third parties
- 7. International data transfer
- 8. Retaining personal information
- 9. How we protect your data
- 10. Your rights regarding your personal information
- 11. Third party websites
- 12. Right to complain
- 13. Updating information
- 14. Cookies
- 15. Sale of the Business
- 17. Our details
1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
1.2 The overarching use of collecting any personal data is to improve our service and offer personalized features to you. We will not share this with anyone without explicit consent of our user.
1.3 The only personal data we ourselves collect and store are the names and email addresses of the users of TimeMaps Premium.
1.4 We do use 3rd party services to collect data for specific purposes, for example to send newsletters to our users. A critical part of the selection process of these 3rd parties is that they operate a ‘best of class’ service and have the highest standards of security features. They all comply with the European Union’s General Data Protection Regulation, as we do, and they will never share your details.
1.6 Acknowledgement: This document was created using a template from SEQ Legal (http://www.seqlegal.com).
2. Information we collect
2.1 In order to improve our service, we may collect, store and use the following kinds of personal information:
(a) information that you provide to us when registering with the premium service of our website (including your name and email address);
(b) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
(c) information about your computer and about your visits to and use of this website (including geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
(d) information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);
(e) information relating to any purchases you make of our goods and/or services or any other transactions that you enter into through our website (including your name, email address and country);
(f) information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication); and
(g) any other personal information that you choose to send to us.
2.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
3. How we use the information
3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2 We may use your personal information to:
(a) administer our website and business;
(b) personalize our website for you;
(c) enable your use of the services available on our website;
(d) send you goods purchased through our website;
(e) supply to you services purchased through our website;
(f) send statements, invoices and payment reminders to you, and collect payments from you;
(g) send you non-marketing commercial communications;
(h) send you email notifications that you have specifically requested;
(i) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
(j) send you marketing communications relating to our business we think may be of interest to you by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(k) provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information) – this helps us understand where users are receiving value from our website so we know how we can improve our service further;
(l) deal with enquiries and complaints made by or about you relating to our website;
(m) keep our website secure and prevent fraud; and
(n) verify compliance with the terms and conditions governing the use of our website.
3.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
4. What are the legal grounds for processing your data?
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters. When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.
(b) Contractual obligations
We need your personal data to comply with our contractual obligations to you.
(c) Legal compliance
If the law requires us to, we may need to collect and process your data. For example, companies can pass on details of people involved in fraud or other criminal activity affecting the Company to law enforcement.
(d) Legitimate interest
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. It allows us to manage the customer relationship effectively and efficiently and improve the goods and/or services we provide by better understanding how our online provisions are used and which goods or services are popular with which groups of individuals.
5. Disclosing personal information
5.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
5.2 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
5.3 Except as provided in this policy, we will not provide your personal information to third parties.
6. Sharing your information with third parties
6.1 We need to provide your personal information to third parties for the purposes of providing you with our services. These third-party providers include payment processors, providers of card validation services, and credit referencing providers. We do not keep a record of your credit or debit card details in our systems.
6.2 Our payment processors do not decide what is done with your data and only process it on our behalf. These third parties may be located outside the European Economic Area; however, we only use providers that provide adequate protection for your information at all times.
6.3 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
6.4 We will disclose your personal data in order to comply with any legal obligation. This includes disclosing information to organisations for the purposes of fraud protection, credit risk reduction, or the order of a court or regulator.
6.5 We also share your details with service providers who assist us with hosting our marketing campaigns and surveys but only where you have consented to marketing or surveys.
7. Retaining personal information
7.1 This Section 8 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
7.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. Some of the information you provide to us will be necessary to carry out repeated tasks, such as verifying your identity and providing our services to you. We will keep this information for as long as you remain a user of any of our services and for so long as reasonably necessary. After this time, we may need to hold your personal data in order to meet our financial obligations or identify or resolve issues or causes of action, but will not keep this data for longer than is necessary for these purposes.
7.3 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
8. How we protect your data
8.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
8.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
8.3 All electronic financial transactions entered into through our website will be protected by encryption technology.
8.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
8.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our Premium service).
9. Your rights regarding your personal information
9.1 You may instruct us to provide you with any personal information we hold about you; you can do this by contacting [email protected].
9.2 We may withhold personal information that you request to the extent permitted by law.
9.3 You may instruct us at any time not to process your personal information for marketing purposes; you can do this by contacting [email protected].
9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
10. Third party websites
10.1 Our website includes hyperlinks to, and details of, third party websites.
10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
11. Your right to complain to the Regulator for Data Protection
The data protection laws in the UK are regulated and enforced by the Information Commissioner’s Office (ICO). Each individual has the right to raise a concern/complaint to the ICO if they have any concerns about how their personal information and/or privacy is treated. You can do this via the ICO’s website, follow the links or have an online Live Chat.
Call the ICO helpline on ++44 303 123 1113
Email [email protected]
Postal address: Information Commissioner’s Office
12. Updating information
Please let us know if the personal information that we hold about you needs to be corrected or updated; you can do this by contacting [email protected].
13.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
13.3 We collect and use some information from cookies that allows us to understand how you arrive on our website and use and navigate around it, so that we can improve the site. We obtain some information from Google Analytics and Facebook. The Facebook information provided is limited to your email address and only that which you have previously agreed with Facebook that they can share.
13.3 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
13.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
13.5 Most browsers allow you to block cookies. This will have a negative impact upon the usability of many websites.
13.6 If you block cookies, you will not be able to use all the features on our website.
13.7 You can delete cookies already stored on your computer. Deleting cookies will have a negative impact on the usability of many websites.
14. Sale of the Business
In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.
15.1 We may update this policy at any time without notice. We will tell you that we have updated the policy by emailing you at the email address you have provided to us and/or by posting an announcement on the website. By continuing to use the website after we have emailed you or posted a notice informing you of an update, you accept the changes to this Policy.
15.2 Privacy statement last updated 24th May, 2018.
16. Our details
16.1 This website is owned and operated by Timemaps Limited.
16.2 We are registered in England and Wales under registration number 06280655, and our registered office is at Spaceworks, Benton Park Road, Newcastle Upon Tyne, NE7 7LX, United Kingdom.
16.3 Our principal place of business is at 10 Maplewood Court, Langley Park, Durham, DH7 9FZ.
16.4 You can contact us:
(a) by post, to the Data Protection Officer, 10 Maplewood Court, Langley Park, Durham, DH7 9FZ.
(b) using our website contact form; or
(c) by email, at [email protected]